Frequently Asked Question
We’re Here to Support Your Journey to Better Health
Getting Started with Medically Modern Inc.
What is Medically Modern Inc.?
Medically Modern Inc. is a leading provider of home-delivered medical supplies and personalized care
programs for individuals managing diabetes. With extensive experience and a patient-first approach, we
ensure you receive the products, education, and support necessary to thrive.
Products and Services
What does Medically Modern Inc. offer?
We specialize in delivering a comprehensive range of products and services, including:
- Continuous Glucose Monitoring (CGM) systems
- Diabetes management supplies and resources
- Personalized onboarding for new medical devices
- Expert educational programs for disease and device management
- Partnerships with leading manufacturers and trusted brands
What CGM brands does Medically Modern Inc. carry?
We partner with trusted CGM manufacturers, including:
- Dexcom
- FreeStyle Libre by Abbott
- Medtronic
- Eversense
How can Medically Modern Inc. help me or my loved one?
Our team simplifies healthcare management by offering:
- Insurance guidance to help maximize your benefits
- Prompt delivery of supplies directly to your doorstep
- Personalized education for new technologies to ensure confident use
- Ongoing clinical support to help you stay on track with your treatment plan
At Medically Modern Inc., we go beyond just delivering supplies—we provide holistic support to help
you lead a healthier life.
Enrollment
How do I become a Medically Modern Inc. patient?
Joining Medically Modern Inc. is simple:
1. Connect: Once your doctor submits a referral, we’ll contact you to begin the enrollment process.
2. Verify Benefits: Our team confirms your insurance coverage and identifies ways to save.
3. Receive Supplies: Once everything is ready, we’ll ship your supplies directly to you—free of charge.
Does Medically Modern Inc. offer multilingual support?
Yes! We provide access to interpreters to assist customers in their preferred language.
Insurance and Payments
How much will my supplies cost?
We work with your insurance to confirm coverage and eliminate out-of-pocket expenses.
Does Medically Modern Inc. accept all types of insurance?
We partner with a wide range of insurance plans and can help verify your specific coverage.
Shipping and Returns
Where does Medically Modern Inc. ship?
We deliver to all 50 U.S. states, territories, APOs, and FPOs.
How long does it take to receive my supplies?
Once your order is processed, you’ll receive tracking details via email or text. Delivery times vary based on your location.
Can I return or exchange products?
Unopened items can be returned within 30 days of shipment. For exchanges or damaged items, contact our support team for assistance.
Ongoing Support
What makes Medically Modern Inc. unique?
Our programs emphasize education and support for patients adjusting to CGMs. We provide 24/7 monitoring, real-time alerts, and guidance from certified specialists to help you maintain optimal glucose levels.
Contact Us
How can I reach Medically Modern Inc.?
Our team is available Monday through Friday from 9 a.m. to 6 p.m. ET. Contact us via:
- Phone: Visit www.medicallymodern.com for our contact numbers.
- Email: Reach us through our website’s Contact Us page.
About Continuous Glucose Monitors
What is a Continuous Glucose Monitor (CGM)?
A continuous glucose monitor (CGM) is wearable technology that tracks your glucose (sugar) levels over time. It measures the glucose level in the interstitial fluid just under your skin 24 hours a day while you’re wearing the device. A CGM gives you real-time information on how your glucose levels are changing. This is especially important because several factors affect blood sugar levels — some of which you can’t predict.
via Cleveland Clinic
How does a Continuous Glucose Monitor (CGM) work?
A continuous glucose monitor (CGM) estimates what your glucose level is every few minutes and keeps track of it over time.
A CGM has three parts. First, there is a tiny sensor that can be inserted under your skin, often the skin on your belly or arm, with a sticky patch that helps it stay there. These sensors are called disposable sensors. CGM sensors estimate the glucose level in the fluid between your cells, which is very similar to the glucose level in your blood. Sensors must be replaced at specific times, such as every few weeks, depending on the type of sensor you have.
The second part of the CGM is a transmitter. The transmitter sends the information, without using wires, to the third part, a software program that is stored on a smartphone, on an insulin pump, or on a separate device called a receiver.
How often do I need to replace the Continuous Glucose Montior (CGM) sensor?
The frequency of sensor replacement depends on the specific CGM model. Abbott states that the Freestyle Libre 3 sensor can be worn for up to 14 day and Dexcom states that the Dexcom G7 sensor up to 10 days. While these are the advertised life-spans we always suggest you consult the documentation that comes with your device for more detail.
via Freestyle Libre and Dexcom
Can a Continuous Glucose Monitor (CGM) replace fingerstick tests?
Not all real-time CGMs offer the ability to eliminate finger sticks, however some allow you to make treatment decisions—how much insulin to dose, for instance—without the need for finger-stick confirmation. Plus, some are factory calibrated, eliminating the hassle and pain of calibrating with finger sticks.
The market leading Freestyle Libre 3 and Dexcom G7 both can eliminate the need for finger-stick tests, but you should always consult your treating provider first.
Can I use a Continuous Glucose Monitor (CGM) with my smartphone?
Both the Freestyle Libre 3 and Dexcom G7 are able to send real-time data to most Apple or Android smartphones via their respective apps. Both the Freestyle Libre and Dexcom apps have the ability to send notifications about your glucose levels to compatible smart watches as well. Please consult the manufacturers website for a full list of compatible devices.
How can a Continuous Glucose Monitor (CGM) help me manage my diabetes?
CGMs provide significant, potentially life changing benefits for diabetes management. CGMs are recommended for several reasons because they: (1) Help avoid or delay serious, short- and long-term diabetes complications (2) Potentially save money through improved diabetes management and fewer events, like hypoglycemia (low blood glucose) leading to emergencies (3) Offer people with diabetes and their health care team more details about glucose levels than traditional blood glucose meters—giving the opportunity to analyze the data more precisely than ever before (4) Provide biofeedback in real time, which allows people with diabetes to modify their dietary pattern or insulin dose based on trends, as directed by their health care provider. This may reduce your risk of hypoglycemia and hyperglycemia (high blood glucose).
People with type 1 and type 2 diabetes who use a CGM have fewer instances of hypoglycemia and a lower A1C.
